Attention: Now EU customers may save more (avoid North America import tax) by choosing shipping method: EU PostNL. Due to Canada Day holiday on July 1st, 2014 all shipments will leave on July 2nd, 2014. We are sorry for the inconvenience.

Intellectual Property Policy

At VisibleDust all the trademarks and patents are protected by patents and trademarks law. The use of any materials for any reason on another website or the modification, distribution or republication of this material without the prior written consent of VisibleDust is strictly prohibited. Prices and website may change without prior notice.

At www.visibledust.com the information and/or materials are provided on an "as is" basis. VisibleDust makes no representations or warranties, either expressed or implied of any kind with the respect to the website and any material found here. The use of information, materials or products is solely the responsibility of user. Neither VisibleDust or any of its directors, employees or other representative will be liable for damage arising out of or in connection with the use of website or our products. This is a comprehensive limitation of liability that applies to all damages of any kind including (without limitation) compensatory, direct, indirect, special, incidental, punitive, exemplary or consequential damages loss of income or profit, data loss or damage to property and claims of third parties.

The governing law of the website is controlled from its offices within Canada in the province of Alberta. Therefore, the use of website, its products and its information shall be governed by the law of province of Alberta within the country of Canada.


Privacy Policy

Information Collection:
VisibleDust collects essential information in order to allow us to process your order such as full name, shipping address, phone number (in case we need to reach you), e-mail address. VisibleDust does not share customers' information with any third party.

A contracted registered credit card service processes customers' credit card information and all information on our server is stored in encrypted form.


Return Policy

Refused Orders — customers who refuse orders will be charged for shipping charges both the delivery and return.

VisibleDust has a 2 week return policy on damaged items.

Returns are not accepted on used products.

No returns on solutions.

Prior to returning any item you must contact VisibleDust staff for an approval number.

Guidelines for return:


Warranty

Visible Dust offers a one time FREE Arctic Butterfly® replacement within a year from the time of purchase.

One of our customer service representatives will contact you via phone or E-mail within 24 hours of the next business day from your request with the procedure for replacing your product(s).

Product warranties are as follows:

  1. The warranty is limited to the original buyer and starts from the date of original purchase.
  2. If, during the warranty period, any part, because of manufacturing defects or accidental contamination that results in loss or reduction of products efficacy properly under normal use will be replaced at no charge [Except for S&H and taxes is extra]. The customer must pay for the shipping and handling fees for the replacement product(s).

The following documents are needed:

  1. Original purchase receipt, or a copy of the credit card statement where the debit for purchase was taken.
  2. You absolutely need to contact Visible Dust via phone or E-mail for product replacement approval.